fax-online.ca frequently asked questions

fax-online.ca is an online fax service for Canada powered by FaxToFax.com. You get a Canadian or US fax number and send and receive faxes from your browser instead of a fax machine.

Yes. When you sign up through fax-online.ca you choose a local or toll-free fax number in Canada or the United States. Extra numbers can be added to any plan.

Yes. FaxToFax.com encrypts documents in transit (TLS 1.2+) and at rest, keeps an append-only audit log, and has safeguards built for PIPEDA, PHIPA, HIPAA and lawyer confidentiality rules. A BAA is available on Business plans.

The Personal plan is $4.99 for the first month, then $18.99/mo for 200 pages. The Business plan is $14.99 for the first month, then $39.99/mo for 500 pages and 5 users. You can cancel online any time.

No. fax-online.ca works in your web browser on a computer or phone. Attach a PDF, JPG or PNG, enter the fax number and send.

Every fax shows as Delivered, In progress or Failed, and a time-stamped delivery receipt is saved with each delivered fax. Failed faxes don’t use your pages.

PDF, JPG and PNG. You can also write the document in the composer and add a cover page with your logo and letterhead.

Up to 50 recipients per fax. fax-online.ca confirms each number before the fax goes out.

Yes. Pick a date and time up to 90 days ahead, and cancel any time before it sends.

No. Incoming faxes stay in your private, encrypted FaxToFax.com inbox, and you get an alert in the app and browser. Documents are never emailed.

Four steps: your email, a one-time code, your fax number, then activate. Most people send their first fax in a few minutes.

Yes. Cancel online whenever you like. Cancelling stops the next renewal and you keep access until the end of the period you paid for.